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People credited with this unit standard are able to: prepare service areas and equipment
prepare for and be interviewed in
and apply practical health and safety risk assessment in the workplace in line with regulations and industry good practice
Demonstrate knowledge of maintaining a responsible drinking environment as a server in licensed premises
Unit 376 Choose Package:Delivery Pack People credited with this unitEmploy customer service techniques to accommodate customer behavioural styles in a workplace. This unit standard is for people who work, or plan to work, in a customer service environment. People credited with this unit standard are able to: describe and apply customer service techniques to accommodate customer behavioural styles, and evaluate the effectiveness of the techniques used.
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